• Mumbai
• Cummins India

**DESCRIPTION**


**Key Responsibilities:**


+ **Customer Interaction:** Engages customers courteously and professionally, ensuring prompt and efficient attention to customer needs.

Identifies additional service opportunities to enhance customer satisfaction.

+ **Diagnosis and Repair:** Applies specialized tools and follows documented procedures to diagnose and complete less complex repairs on engines, including identifying and preparing required parts and tools.

+ **Preventative Maintenance:** Performs preventative maintenance activities according to documented schedules and standards on engine and related components in the field.

+ **Issue Escalation:** Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor for further assistance.

+ **Service Documentation:** Completes required documentation, including service worksheets, timesheets, warranty claims, and quality documents, through handwritten forms or business system input screens.

+ **Training and Development:** Completes required training to maintain and enhance skills in line with business needs.

+ **Vehicle and Tool Maintenance:** Maintains service vehicle and tools to ensure cleanliness and proper operation.

+ **Health, Safety, and Environmental Compliance:** Adheres to all relevant Health, Safety, and Environmental policies, procedures, and legislation, reporting any incidents to site management and supervisors.


**RESPONSIBILITIES**


**Education, Licenses, and Certifications:**


+ Diploma in Electrical and Electronic preferred with experience in Powergen segment.

+ Locally valid driving permit

+ This position may require licensing for compliance with export controls or sanctions regulations.


**Skills:**


+ **Diagnostics Application:** Translates customer complaints into troubleshooting plans using guided workflows, specialized tools, and diagnostic software.

Validates repairs by duplicating complaints to ensure issue resolution.

+ **Electronic Service Tool Application:** Identifies and uses the appropriate electronic tools for service events, diagnosing issues and determining next steps for service resolution.

+ **Engine Systems Interactions:** Analyzes interactions of electrical and mechanical systems (e.g., exhaust, cooling, fuel systems, driveline, aftertreatment, controls, sensors) to diagnose and repair engines efficiently.

+ **Product Repair and Maintenance:** Repairs and maintains mechanical/electrical products, disassembles and assembles engines or power generators, inspects and replaces parts, and performs progressive damage checks to restore equipment to pre-failure condition.

+ **Service Documentation:** Captures and verifies customer, equipment, and technical information, and follows procedures to document required information accurately.

+ **Technical Escalation:** Gathers technical issue information, uses data management tools, escalates complex issues as needed, and ensures accurate troubleshooting documentation.


**QUALIFICATIONS**


This role is for Data Centre Support Technician with Qualification in B tech or Diploma in Electrical Engineering


**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2410819

**Relocation Package** No