• Pune
• Cummins India

**DESCRIPTION**


**Key Responsibilities:**


+ Manage the complete order life cycle for assigned customers/accounts including:

+ Order entry and modification

+ Invoicing, credits/debits

+ Generating and managing logistics documentation

+ Serve as a consultative partner to customers, offering guidance on availability, lead times, minor technical queries, and company policy.

+ Act as a **single point of contact** for customer inquiries, resolving order-related issues and managing escalations through to closure.

+ Demonstrate **customer support excellence**—empathy, compassion, and professionalism in every customer interaction.

+ Collaborate closely with **internal teams** (production, planning, materials) to ensure prompt and accurate order throughput and support financial target achievement.

+ Liaise with **sales, warehouse, and logisticsteams** to monitor order status and resolve issues.

+ Support the department’s transformation to a **proactive, customer-centric model** by:

+ Documenting and improving administrative practices related to communication and order processing

+ Identifying process improvements and sharing best practices with customers

+ Participate in **continuous improvement initiatives** and support customer visits as needed.


**RESPONSIBILITIES**


**Qualifications:**


+ **Education:** Bachelor's degree or equivalent from an accredited college or university is required.+ **Licensing:** May require export controls or sanctions compliance certifications, depending on account assignments.


**Competencies:**


**Core Competencies:**


+ **Collaborates:** Builds partnerships and works collaboratively to achieve common goals.

+ **Communicates Effectively:** Delivers clear, audience-appropriate messages across channels.

+ **Customer Focus:** Delivers solutions with the customer at the center of every decision.

+ **Drives Results:** Delivers timely, consistent results under pressure or uncertainty.

+ **Manages Complexity:**Solves complex, multifaceted problems with confidence and clarity.

+ **Self-Development:** Actively pursues learning opportunities and growth.


**Functional Competencies:**


+ **Customer Support:** Understands how proactive service across the order lifecycle impacts satisfaction.+ **Order Life Cycle Knowledge:** Applies knowledge of each stage and cross-functional collaboration to ensure successful fulfillment.

+ **Order Processing:** Follows structured steps to manage order receipt, identify exceptions, and resolve issues.

+ **Order Life Cycle Systems Knowledge:** Demonstrates ability to use digital tools and systems to process and manage customer orders accurately.

+ **Values Differences:** Embraces diverse perspectives and fosters an inclusive working environment.


**QUALIFICATIONS**


**Skills:**


+ Strong understanding of **order management processes** and lifecycle best practices.

+ Proficiency in **Microsoft Office Suite** , especially Excel.

+ Effective communication and interpersonal skills, particularly in high-pressure or customer-facing situations.

+ Detail-oriented with strong problem-solving and multitasking abilities.

+ Ability to work cross-functionally with planning, logistics, and commercial teams.

+ Experience with order management systems or ERPs is a plus.


**Experience:**


+ 0–2 years in customer order management, customer service, supply chain/logistics, or international trade preferred.


**Additional Information:**


+ Willingness to work **night shift hours** (5 PM – 2 AM IST).


**Job** Supply Chain Planning

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Exempt - Experienced

**ReqID** 2413881

**Relocation Package** No