• Cummins India

**DESCRIPTION**


**Job Summary**


Technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites.


**Key Responsibilities**


+ Establish and maintain productive customer relations, ensuring prompt attention to their needs.

+ Use specialized tools and follow documented procedures to diagnose and perform complex repairs on engines and related components at customer sites.

+ Conduct preventative maintenance activities as per documented schedules and standards.

+ Escalate unresolved issues to product specialists or supervisors.

+ Coach and mentor technicians or apprentices by transferring knowledge and providing work direction.

+ Review repair plans, parts lists, and other necessary documentation.

+ Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents.

+ Identify additional sales and service opportunities during customer interactions.

+ Maintain and clean service vehicle and tools to ensure proper operation.

+ Adhere to all Health, Safety, and Environmental policies and report any incidents to management and supervisors.


**RESPONSIBILITIES**


**Competencies**


+ **Communicates Effectively:** Deliver clear and audience-specific communications.

+ **Customer Focus:** Build strong relationships and provide customer-centric solutions.

+ **Develops Talent:** Help others grow to meet organizational and personal career goals.

+ **Manages Complexity:** Analyze and resolve complex and contradictory information.

+ **Manages Conflict:** Handle conflicts with minimal disruption.

+ **Self-Development:** Pursue growth opportunities through formal and informal learning.

+ **Health and Safety Fundamentals:** Model and champion proactive safety behaviors.

+ **Diagnostics Application:** Use specialized tools and software to troubleshoot issues, validate repairs, and document results.

+ **Electronic Service Tool Application:** Apply appropriate electronic tools for diagnosis and troubleshooting.

+ **Engine Systems Interactions:** Understand and analyze interactions among engine systems for efficient diagnostics and repairs.

+ **Product Repair and Maintenance:** Perform quality repairs and progressive damage checks to restore equipment.

+ **Service Documentation:** Capture and verify technical information to maintain accurate service records.

+ **Technical Escalation:** Escalate unresolved technical issues while documenting troubleshooting efforts.

+ **Values Differences:** Recognize the value of diverse perspectives and cultures.


**Education, Licenses, Certifications**


+ Apprentice-trained engine technician (preferred)

+ Vocational diploma from a relevant technical institution

+ Valid local driving permit

+ Licensing may be required for compliance with export controls or sanctions regulations.


**QUALIFICATIONS**


**Experience**


+ Significant experience in field service work

+ Expert-level knowledge of engine products and troubleshooting

+ Customer service experience

+ Experience providing technical advice and mentoring junior technicians (preferred)


**Skills/Knowledge**


+ Proficient in diagnosing and troubleshooting electronically governed engines with Aftertreatment Systems (ATS).

+ Maintain strong CRM relationships with OEMs and key customers.

+ Expertise in electronic engines and ATS for BS4 and BS6 emission norms.

+ Experience with mining applications (preferred).


**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2408905

**Relocation Package** No