India
(IND-Chennai) Engine Field Service Technician - Level III
Jobs descriptions
- Chennai
- Cummins India
**Job Summary:**
Technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites.
**Key Responsibilities:**
+ Establish and maintain productive customer relations, ensuring prompt and efficient attention to customer needs.
+ Utilize specialized tools and documented procedures to diagnose and perform complex engine repairs at customer sites.
+ Conduct preventative maintenance activities per documented schedules and standards.
+ Escalate unresolved technical issues to product specialists or supervisors.
+ Coach and mentor technicians and apprentices by transferring knowledge and providing work direction.
+ Review repair plans, parts lists, and necessary documentation to ensure efficient service execution.
+ Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents.
+ Identify additional sales and service opportunities through customer interactions.
+ Maintain and clean service vehicles and tools to ensure proper operation.
+ Ensure adherence to all **Health, Safety, and Environmental (HSE) policies** , and report any issues or incidents to site management and supervisors.
**RESPONSIBILITIES**
**Core Competencies:**
+ **Communicates Effectively**– Develops and delivers multi-mode communications that cater to different audiences.
+ **Customer Focus** – Builds strong customer relationships and delivers customer-centric solutions.
+ **Develops Talent** – Supports and mentors others in their career and skill development.
+ **Manages Complexity** – Analyzes high-volume, sometimes contradictory, information to resolve issues efficiently.
+ **Manages Conflict** – Effectively handles difficult situations with minimal disruption.
+ **Self-Development** – Continuously seeks opportunities to enhance knowledgeand skills.
+ **Health and Safety Fundamentals** – Champions and enforces proactive safety behaviors to foster a culture of injury-free operations.
+ **Diagnostics Application** – Translates customer complaints into troubleshooting plans and executes repair strategies using electronicand mechanical service tools.
+ **Electronic Service Tool Application** – Utilizes a suite of hardware and software tools to diagnose and repair engine products efficiently.
+ **Engine Systems Interactions** – Analyzes interactions between internal and external engine systems (exhaust, cooling, fuel systems, aftertreatment, sensors, etc.) to diagnose and resolve issues.
+ **Product Repair and Maintenance** – Follows guidelines for mechanical/electrical product repair, ensuring a quality outcome within standard repair times.
+ **Service Documentation** – Accuratelyrecords service work performed, ensuring historical tracking and payment validation.
+ **Technical Escalation** – Gathers and escalates unresolved technical issues while maintaining detailed documentation of troubleshooting steps.
+ **Values Differences** – Recognizes and appreciates diverse perspectives in a collaborative work environment.
**Education, Licenses, and Certifications:**
+ **Preferred:** Apprentice-Trained Engine Technician.
+ Vocational diploma from a **relevant technical institution** .
+ **Mandatory:** Locally valid driving permit.
+ May require licensing for **compliance with export controls or sanctions regulations** .
**Experience:**
+ Extensive field service experience working with **engine products** .
+ **Expert-level** knowledge of **engine systems, diagnostics, and repairs** .
+ Prior experience in **customer service** and **technical problem resolution** .
+ Experience in **mentoring and training junior technicians** (preferred).
**QUALIFICATIONS**
**Additional Skills:**
+ Establish and maintain productive customer relations, ensuring prompt attention to their needs.
+ Use specialized tools and follow documented procedures to diagnose and perform complex repairs on engines and related components at customer sites.
+ Conduct preventative maintenance activities as per documented schedules and standards.
+ Escalate unresolved issues to product specialists or supervisors.
+ Coach and mentor technicians or apprentices by transferring knowledge and providing work direction.
+ Review repair plans, parts lists, and other necessary documentation.
+ Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents.
+ Identify additional sales and service opportunities during customer interactions.
+ Maintain and clean service vehicle and tools to ensure proper operation.
+ Adhere to all Health, Safety, and Environmental policies and report any incidents to management and supervisors.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2411701
**Relocation Package** No
