• Chennai
• Cummins India

**DESCRIPTION**


**Job Summary:**


Diagnoses and completes engine repairs, ranging from less complex to advanced, at the customer’s site, ensuring high-quality service delivery and excellent customer satisfaction.


**Key Responsibilities:**


+ Engage with customers courteously and professionally, building strong relationships and delivering customer-centric solutions.

+ Anticipate and address customer needs promptly and efficiently.

+ Use specialized tools and documented procedures to diagnose and complete repairs, from simple to complex, including identifying and preparing required parts and tools.

+ Perform preventative maintenance on engines and related components per documented schedules and standards.

+ Escalate unresolved issues to more experienced technicians, supervisors, or product specialists as necessary.

+ Maintain accurate documentation, including service worksheets, timesheets, warranty claims, and quality reports.

+ Identify additional sales and service opportunitiesand communicate them to customers.

+ Coach and develop junior technicians and apprentices by sharing knowledge and providing work direction.

+ Maintain service vehicle and tools for cleanliness, functionality, and compliance with operational standards.

+ Adhere to all Health, Safety, and Environmental (HSE) policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors.

+ Participate in training programs aligned with skill and business requirements.


**RESPONSIBILITIES**


**Competencies:**


+ **Technical Skills:**

+Proficient in diagnostics applications, translating customer complaints into actionable troubleshooting plans.

+ Skilled in using electronic service tools and software for diagnosing, troubleshooting, and maintaining engine systems.

+ Understanding of engine systems interactions (electrical and mechanical), including exhaust, cooling, fuel, driveline, and after-treatment components.

+ Competent in product repair and maintenance, ensuring adherence to guidelines and quality standards.

+ Proficient in-service documentation and technical escalation processes.

+ **Soft Skills:**+ **Communication:** Ability to convey clear, audience-specific information effectively.

+ **Customer Focus:** Dedicated to building relationships and providing customer-centric solutions.

+ **Problem Solving:** Adept at managing complexity, making sense of contradictory information, and resolving issues effectively.

+ **Conflict Management:** Skilled at handling conflicts professionally and efficiently.

+ **Team Development:** Experience in mentoring and helping others achieve professional goals.

+ **Self-Development:** Actively seeks opportunities for growth through formal and informal channels.


+ **Education:**

+ Vocational diploma in a relevant technical field (preferred).

+ Apprentice-trained engine technician (preferred).

+ **Licenses/Certifications:**

+ Locally valid driving permit.

+ May require licensing for compliance with export controls or sanctions regulations.

+ **Experience:**

+ Basic to expert-level field service experience with engine products.

+ Proven customer service experience.

+ Experience coaching and mentoring junior technicians is preferred.


**QUALIFICATIONS**


+ **Other Competencies:**

+ Champions proactive health and safety behaviors to foster an injury-free workplace.

+ Recognizes and values diverse perspectives and cultures within the organization.


**Additional Qualifications:**


+ **Specialized Role:**

+ Diploma/equivalent in electrical engineering for data center support or suitable experience preferred.

+ Extensive hands-on experience with engine products and related field service work is highly desirable.


**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2409921

**Relocation Package** No