• Ranchi
• Cummins India

**DESCRIPTION**


**Job Summary:**


A technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites, ensuring prompt resolution of issues and maintaining productive customer relations.


**Key Responsibilities:**


+ Establish and develop productive relationships with customers to address their needs promptly and efficiently.

+ Utilize specialized tools and adhere to documented procedures to diagnose and complete complex repairs on-site.

+ Conduct preventive maintenance activities per schedules and standards on engines and related components in the field.

+ Escalate unresolved technical issues to product specialists or supervisors as needed.

+ Coach and mentor technicians/apprentices by sharing knowledge, reviewing repair plans, and offering guidance.

+ Complete all required documentation, including service worksheets, timesheets, warranty claims, and quality records.

+ Identify opportunities for additional sales and services with customers.

+ Maintain the service vehicle and tools in clean and operational condition.

+ Ensure compliance with all relevant Health, Safety, and Environmental policies, procedures, and legislation, reporting issues to site management and supervisors.


**RESPONSIBILITIES**


**Competencies:**


+ **Technical Expertise:**

+ Diagnostics Application: Troubleshoot engine issues using guided workflows, tools, and software.

+ Electronic Service Tool Application: Utilize hardware/software tools for service events and interpret diagnostic results.

+ Engine Systems Interactions: Analyze and diagnose interactions between electrical and mechanical systems.

+ Product Repair and Maintenance: Repair and maintain engines using tools and guidelines efficiently.

+ Service Documentation: Accurately document customer, equipment, and technical information.

+ Technical Escalation: Escalate and document technical issues for higher-level expertise when needed.

+ **Core Competencies:**

+ Communicates effectively.

+ Customer-focused and relationship-driven.

+ Develops talent by mentoring and coaching.

+ Manages complexity and conflict with a solutions-oriented mindset.

+ Demonstrates proactive health and safety behaviors.

+ Values diverse perspectives and cultures.


**Qualifications:**


+ **Education:**

+ Apprentice-trained Engine Technician (Preferred).

+ Vocational diploma from a relevant technical institution.

+ **Licenses/Certifications:**

+ Locally valid driving permit.

+ Licensing may be required for compliance with export controls or sanctions regulations.


**Experience:**


+ Significant field service work experience.

+ Expert-level knowledge of engine products.

+ Customer service experience.

+ Proven ability to provide technical advice and mentoring to junior technicians (preferred).


**QUALIFICATIONS**


**Skills:**


+ Relationship-building with key customers.

+ Enhancement of preventive maintenance quality under CAMC.

+ Predictive maintenance analysis and support strategy creation.

+ SLA compliance with 100% adherence to preventive maintenance and breakdown resolution.


**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2409821

**Relocation Package** Yes